PSM Position | Peopletoo – Practitioners in Service Design and Implementation

Join our team as a Principal Service Manager

Role Overview

As part of our exciting business growth, we are seeking a Principal Service Manager (PSM), who can work on corporate and cross-cutting local authority transformation projects.

We are looking for experienced professionals with several years in a consultancy environment or working directly in the local government sector.

You will have a track record of complex project delivery, involving multiple stakeholders, using data-driven insights, and making change happen.

This is a home-based role (anywhere in the UK), with some travel and overnight stays required.

Key Responsibilities

Lead, manage and contribute to projects using Peopletoo methodology, ensuring improvements are evidence-led and co-produced
Develop and maintain strong, trusting client relationships, at all levels, through effective project delivery and relationship management
Ensure projects are delivered to a high standard, demonstrate value, and meet client expectations
Actively manage delivery team performance to meet programme objectives and enhance Peopletoo’s reputation.
Support the company’s business development strategy and associated processes, including tenders, sales pitches, and propositions.
Proactively take responsibility for your own learning and development and support that of colleagues.
Maintain up-to-date and relevant knowledge of local government reform, policy, and strategy
Work flexibly and responsively to meet client needs.

Experience and Competencies

5+ years in either a public sector or consulting or direct local government role
Deep understanding of local government context and service delivery
Excellent stakeholder engagement and management skills
Excellent evidence gathering and analysis skills
Strong data interrogation, interpretation, and modelling skills
Strategic thinking, problem-solving, and insight-generation skills
Resourcefulness, drive, and accountability for agreed tasks
Strong understanding of local government finance and budgets
Outstanding teamwork skills
Ability to lead small delivery teams

Salary and Benefits

This role offers an annual salary between £45,000 and £65,000, depending on experience, along with a comprehensive benefits package, including:

Holidays: Starting at 25 days per year (plus bank holidays), increasing by one day for each year of service up to a maximum of 30 days. You also have the option to purchase up to 5 additional days annually.
Pension: A flexible, contributory pension scheme where the Company will match your contributions twofold, up to a maximum of 10% of your salary.
Incentive Scheme: Participation in the Company’s performance-based incentive program.
Health & Insurance: Private health coverage and life insurance.
Travel: Reimbursement of expenses for all business mileage.

Application

If you wish to apply for this role, please send a covering letter, outlining why you think you would be a good fit for this role and any previous relevant experience and a copy of your CV to recruitment@peopletoo.co.uk.

We look forward to hearing from you!