Powering Change: Keeping People Home, Healthy, and Connected
We know that for most people the best place to be is at home, with friends and family, doing the things that they love – an outcome that is also most cost effective for social care budgets.
Expanding demand from an aging population paired with increasing cost pressures is affecting all aspects of Adult Social Care delivery. In our neighbourhoods, there are fewer community nurses, lower police presence and less specialist support from charities than ever before.
Your team are working hard to pick up the pieces, but too often runaway systems and reactive services result in a cascade of intervention and practices that don’t work for front line workers or the communities they serve.
Peopletoo provide diagnostic, design and implementation support for your Adult Social Care services
We support Local Authorities with closing the gap between Operations and Commissioning, leading to fair and sustainable care for adults and more seamless transition pathways from Health.
Real World Sector Expertise
A blended team of sector experts bringing their real world experience of the challenges, ensuring sustainability and reducing the cost to our clients, delivering strong return on investment in excess of 15:1.
Proven People Focussed Methodology
Transformation underpinned by our robust Peopletoo methodology and Transformation through People framework.
Data and Insights Driven Decision Making
Our work is both innovative and data driven, combining local and national insights and intelligence.
Embed Collaboration
We ensure a genuine user-centred and co-produced approach ensuring all parties have understanding and ownership of practice to take forward.
Living your Best Life
Our core focus is the deep belief that quality social care for adult’s matters, people should be able to expect care that has them and their needs firmly at the centre and they feel safe, supported, respected with as much independence as is possible.
With an ethos of small teams delivering big change, we work closely with you to deliver sustainable implementation, an ownership of recommendations all within an environment and infrastructure that leaves a legacy of continuous improvements and benefits after our exit.
Our programme of work ensures sustainability and realisation of financial benefits that focus on improved outcomes and prevention, achieving a return on investment of between 8:1 and 20:1.
Whole Pathway Diagnostic
The challenges within Adult Social Care departments can often be a misalignment of leadership, finance, commissioning and operational priorities along with savings programmes not delivering. Practice models can be poorly defined and inconsistent, which can lead to inconsistent outcomes.
Key pathways can struggle with throughput, utilisation, and lack consistently good outcomes.
Lack of control of third party spend, and poor contract management all too leads to high spend and poor outcomes all wrapped up with increasing demand and growing cost of delivering services pressurising budgets, market capacity, and the workforce.
Focus areas:
Integrated working with leadership, finance, commissioning & operations
Understanding local practice models to review practice and decision-making
Analyse pathway performance
Analyse in-house provision and third party spend and Commissioning
Demand and spend projection analysis
Community Front Door
Greatest efficiencies, community satisfaction and engagement can be achieved at the ‘Front Door’. Clear, accessible, accurate, up-to-date provision of information, advice and guidance is one of the most effective preventative services.
Focus areas:
Establish corporate buy-in to ensure quick availability of legal, IT, portal, and web design, procurement support, and corporate contact centre support
Align staffing requirements, practice frameworks, and operational priorities
VCS and partners engagement (including hospital trusts, community health, and education)
Hospital Demand and Discharge to Assess
Balancing priority of quick discharge with need to carry out personalised strengths-based assessment is a key challenge but a high need. It is impacted by the availability of downstream services, equipment, adaptations, and community capacity all too often brought about by a lack of joint commissioning and aligning priorities between social care, hospital teams, intermediate care, reablement.
Peopletoo look to optimise practitioner team caseloads, throughput, prioritisation, and practice consistency.
Focus areas:
Understand and align leadership, strategic priorities & success criteria
Analysis of assessment decision-making, case throughput, care purchasing data, post-hospital discharge reviews, and related pathway performance
Define local practice principles to measure against
Define improvements to practice, process, performance, and pathway utilisation to improve outcomes
Transitions
The integration between education, health and social care services and long-term planning is pivotal.
Too often the issues are an absence of soft handovers between Children’s Services and Adult Social Care resulting in a gulf of support leading to high level of angst and uncertainty for all involved. With a consequence being reactive approaches to sourcing placements in out of area provision and higher-costs.
Crucially, it is early preparation; with clear information, advice and support for the young person, their families and carers that is needed for an efficient, effective and supported transition phase.
Focus areas:
Co-production of strengthened preparation for adulthood pathways with all key stakeholders
Enhancement of EHCP processes and integration with Adult Social Care case management solutions
Developing all-age approaches to Commissioning
Co-design and implementation of integrated social work teams
Working with key local VCS partners and local organisations to develop pathways into further education and employment
Short-Term & Reablement
High volume of health referrals into short-term support and reablement interventions whilst faced with limited funding is one of today’s key challenges. How do you priorities the use of high demand, high-impact pathways but with a finite capacity of resources?
There is real variation in outcome-focussed short-term services and reablement practice which leads to costly living dependencies.
Focus areas:
Review capacity & funding to align short-term support & reablement with Health & intermediate care
Review reablement, TEC, and the equipment offer for health demand to identify health funding
Review of external provider contracts and in-house real-terms
Data analysis to understand any variation in practice
Co-design of improvements and delivery as part of an integrated implementation team
Strengths-Based Practice
This holistic and multidisciplinary approach that is aligned to CQC assurance is key to Peopletoo’s ethos of focusing on the individuals strengths and abilities rather than what they can’t do.
We are experts at shifting from traditional needs-led assessments to conversations to find out what matters most, identifying and utilsing strengths and wider networks and explore how to manage risks as an enabler, not a barrier.
We help teams transform how they work with people and help them connect with their community.
Focus areas:
Review position through a series of practice audits, guided conversations
Design and deliver a bespoke Strengths-Based Training programme and co-produce practice frameworks
Undertake a review of existing systems and documentation and whether these enable or inhibit
Evaluate local enablers, community assets, TEC offer, and your local commissioning practice
Review current practice, processes and support offer at every stage of the Adult Social Care pathway
Learn from our previous case studies:
